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What are Kangye's sample fees and refund policy?
Sample Fee Breakdown
Standard Samples
Fee based on product cost + handling. Freight collected. Full sample fee deducted from first bulk order.
Custom/ODM Samples
Fee covers mold/tooling, materials, and labor. Partial or full refund depends on order quantity.
Refund Conditions
Sample fee refunded when bulk order exceeds agreed threshold (typically 1x40HQ). Deducted from deposit invoice.
Validity Period
Refund claims valid within 6 months of sample delivery. Beyond this, new sample arrangement may be required.
Sample Fee Scenarios
| Scenario | Sample Fee | Refund Policy |
|---|---|---|
| Standard model (in stock) | Product cost + shipping | Full refund on 1x40HQ order |
| Standard model (custom color) | Product cost + handling fee | Full refund on 1x40HQ order |
| Custom ODM (new design) | Tooling + materials + labor | Partial refund based on order qty |
| Sample with certification | Product cost + cert fees | Cert fees non-refundable |
Real-World Example
Client Case: European Distributor
A European distributor ordered 3 sample units of Kangye KYS-315 food dehydrator (total sample fee: $180). After evaluation, they placed a 1x40HQ order (1,235 units). The full $180 sample fee was deducted from their deposit invoice. Total turnaround: 5 weeks from sample request to bulk order.
